Online scheduling

FAQ's

Q: What do I usually wear during a treatment?
A: We will provide you with a loose-fitting top and shorts for traditional Thai massage. We will provide you with shorts for Thai herbal and Foot Reflexology massage. If you are more comfortable, you can bring your own loose-fitting top and pants. For Thai aromatherapy, Deep tissue and Swedish massage, you will undress to your underwear (or we can provide you with a pair of shorts or disposable underwear) and your therapist will have your body draped with a towel or sheet except for the area being worked on. 

 

Q: Should I tell my massage therapist about any medical conditions, medications or allergies?
A: Yes! You will fill out a client intake form when you first check-in for your appointment. You must indicate any health conditions that your therapist should be aware of on the form. The therapist will review the form prior to starting the massage and may ask you some questions about any medical conditions (recent injuries, surgery, sore areas, allergies, etc.) prior to starting the massage. However, please feel free to bring up any medical conditions or concerns with your therapist before or during your massage. We rely on you to inform your therapist of any health conditions that the therapist should be aware of that may affect your massage treatment.

 

Q: Should I tell my therapist the type of pressure (strong, medium or soft) I am comfortable with for my massage?
A: Yes, you should. You can indicate the level of pressure you want during the massage on the client intake form you complete when you first check-in for your appointment. However, if at any time during the massage you are not comfortable with the level of pressure your therapist is using (either too soft or too strong), please let your therapist know immediately, so he or she can adjust the level of pressure being used for your massage. If you are not satisfied with your therapist within the first 15 minutes of your massage, we request you stop the massage & you will not be charged.

 

Q. Can I chat with my therapist during the massage?
A. Yes, we have 3 separate rooms for additional privacy. We absolutely encourage you to speak with your therapist during the massage if there is anything about your massage that is not quite right or needs to be adjusted.

 

Q: Is there more to a Pairin Thai Massage experience than just massage?

A: It is important to take time to relax after your massage. We welcome you to sit and relax in our tranquil lobby. Guests will be offered herbal lemongrass tea and water as they relax after their appointment.

 

Q: Where are you located?
A: We are located at 265 Meridian Ave in San Jose near the corner of West San Carlos Street and Meridian Avenue. We are on the Ground Floor (next door to Vapor 7) of a complex on Meridian Ave next door to the complex with Goodies Fudge Shop & Stocks/Blonde's.

 

Q: What are our hours?
A:  

Monday: 11 AM - 8:30 PM

Tuesday: 11 AM - 8:30 PM

Wednesday:  11 AM - 8:30 PM

Thursday: 11 AM - 8:30 PM

Friday: 11 AM - 8:30 PM

Saturday & Sunday: 10 AM - 8 PM

OUR FINAL APPOINTMENTS "START" AT CLOSING TIME

 

Q: Are you open every day of the year?
A: We are open every day except Thanksgiving Day, Christmas Day, and New Years Day.

 

Q: How can I make an appointment?
A: You can make an online appointment at any time through our website or through Schedulicity. However, please give us a call if you prefer to speak with us directly. If you would like to request a particular therapist, please let our receptionist know when you make your appointment and we will do our best to accommodate your request. When making an appointment, we request an e-mail address and mobile number so we can send you a confirmation & reminder of your appointment. 

 

Q: What if I am late?
A: Please try to arrive at least 10 minutes before your appointment time. Our goal is to provide the most flexible, reasonable and fair business practices. If you arrive late, you will receive a full session if there is no appointment scheduled immediately after your scheduled time. However, if another session is scheduled to start immediately after your massage, we will unfortunately have to cut short your massage. We will always attempt to give you full allotted time.

 

Q:  What is Pairin Thai Massage cancellation policy?
A: We use the honor system. When you make a reservation we reserve time exclusively for you. If you must cancel your appointment, please notify us at least three hours before your scheduled time so we can schedule another client to take your place. For a group of 3 or more, please notify us at least 24 hours before your scheduled time. Your credit card number my be required to hold your reservation when you book an appointment for three or more people, or if you have a record of “no-shows” and last minute cancellations. We have the discretion to charge your credit card if you meet the above criteria and cancel less than three hours before your appointment and we are unable to fill your time slot. The cancellation fee is $25 per person/per hour.

BE ADVISED: We cancel your appointment if you have not arrived within 15 minutes of your scheduled appointment time and have not notified Pairin Thai Massage by phone (408-564-6589) that you are running late.

 

Q: Should I tip?
A: Our therapists appreciate a gratuity for a job well done. Generally, tips are 15-20% or more of the charge for the massage service. Tips can be paid in cash after the massage or added to the charge if you are paying by credit card.

 

Q: Can I buy a gift certificate? 

A: Yes, please contact us directly if you would like to purchase a gift certificate. We offer gift certificates in your value of choice. Gift certificates have NO expiration date.

 

Q: Is parking available?
A. Yes, plentiful lot parking is available. Our complex has its own private parking lot behind the building with many spaces. On particularly busy days, you can park across Meridian Avenue in the Walgreen's parking lot.